Now Hiring - Inside Account Manager in Tewksbury, MA

Cambridge Isotope Laboratories, Inc. (CIL) is seeking an Inside Account Manager to join our Sales & Marketing team based onsite in our Tewksbury, MA location. As the leading company in a niche scientific market, CIL works with cutting edge researchers in clinical diagnostics, metabolic research, proteomics, environmental testing, protein discovery, drug development, metabolomics, and industrial research. CIL's growing customer base spans academia, pharmaceutical and industry, enabling collaborations with Nobel laureates, industry-leading scientists, and chemists. CIL partners with leading instrument manufacturers as well pioneering research groups that have expertise in product development and drive market growth. CIL is a subsidiary of the Otsuka Pharmaceutical Group and has had consistent growth for over 40 years.

Under general supervision, the Inside Account Manager is responsible for the timely and accurate entering of Domestic and International sales orders and requests for product price quotations into the Company’s internal computer system. The Inside Account Manager is also responsible for receiving inbound customer phone calls.

Responsibilities

• Enters into our internal computer system requests for price quotations and sales orders per procedures and customer specific requirements. Orders are received by phone, fax, email and website from customers and/or distributors
• Make updates or changes to orders as necessary
• Relying on historical data, process knowledge and judgment, provides additional and/or special handling in response to exception situations. Will inform and/or consult with department management as necessary regarding appropriate course of action
• Email order acknowledgments, change orders and completed quotations
• Supports other Inside Account Managers by providing backup during exceptionally busy periods
• Responds to distributor and customer requests for documentation as directed
• Performs any related work as delegated by the Manager of Global Customer Engagement and Sales Channels

Requirements

• Bachelor’s Degree strongly preferred
• 2+ years of order entry or related data entry experience preferred preferably in a scientific/chemical environment
• PC skills including proficiency with Microsoft Word, Excel, Outlook and database systems
• Strong attention to detail, organizational skills, ability to manage multiple demands, work within established deadlines and follow tasks through to completion required
• Must be proactive in resolving issues and possess excellent communication and interpersonal skills

Benefits

CIL offers a competitive salary and a comprehensive benefits including generous paid time off, Long Term Incentives, 6% matching 401K plan and health insurance with no in-network deductible.

CIL is an EEO/Affirmative Action employer.

Learn more about us on our website: [please apply online] About us:

Cambridge Isotope Laboratories, Inc. (CIL) is the world’s leading producer of stable isotopes and stable isotope-labeled compounds. With over 700 employees and laboratories in four countries, CIL specializes in the process of labeling biochemical and organic compounds with highly enriched, stable (nonradioactive) isotopes of carbon, hydrogen, nitrogen and oxygen. Our chemists substitute common atoms (e.g., 1H, 12C, 14N, 16O) with rare, highly valued isotopes (e.g., 2H or D, 13C, 15N, 18O) so that the final product can be readily measured or traced using mass spectrometry (MS) or nuclear magnetic resonance (NMR). CIL’s products are utilized in laboratories, medical, government and academic research centers and health care facilities worldwide.

We are proud that CIL products have contributed to medical advancements in cancer research, new-drug development, environmental analysis, and medical diagnostic research. In the past decade, as the fields of proteomics and metabolomics have developed as leading techniques for determining biomarkers for disease presence, progression and the monitoring of therapeutic response, CIL has worked closely with industry leaders and researchers to provide the stable isotope-labeled tools needed for improved quantitation and qualification of complex biological systems.

After decades of research, stable isotopes have found their place in an ever expanding commercial scale applications in pharmaceuticals, semiconductors, flat panel displays as well as other high technology fields specifically with deuterium oxide (D2O) and deuterium gases. Pharmaceutical companies have begun to investigate deuteration of molecules that may provide advantages over their existing nondeuterated counterparts. In addition, increasing research into the potential medical advantages of new deuterated drugs is also occurring. In high technology, deuterated organic molecules and deuterium gas are commonly used in the manufacturing of microelectronics and OLEDs, which contribute to the increased lifetime of the devices.

Learn more about us on our website: [please apply online]